Senior Program Manager – Global WFM Transformation

About the role

The Senior Program Manager will report to the WFM Director within the Global WFM Transformation team. You will partner with internal stakeholders and target organization teams to lead the execution and integration of large‑scale workforce management transformation initiatives.

Key responsibilities

• Shape and execute global WFM transformation programs from assessment through delivery and value realization.
• Evaluate current‑state processes, tools, and operating models to define scalable, standardized future‑state solutions.
• Build and drive transformation roadmaps that include automation, process optimization, and technology enablement.
• Lead end‑to‑end execution of multiple initiatives, ensuring disciplined governance, timely delivery, and measurable impact.
• Coordinate change‑management activities to enable adoption of new tools and processes across regions.

Required profile

• Proven ability to work with senior management and cross‑functional teams.
• Strong experience leading large‑scale, global transformation projects on time and on budget.
• Deep expertise in process assessment, standardization, and continuous improvement.
• Comfort operating in fast‑paced, ambiguous environments with a bias for action.
• Excellent analytical, facilitation, and communication skills.

Required skills