Senior Network Administrator – Remote (Permanent)

About the role

The Proactive Team Network Administrator is a senior technical resource responsible for managing escalations, driving automation, and delivering high‑quality proactive services. This permanent remote position focuses on reducing operational noise, maintaining robust documentation, and mentoring technicians to improve performance and client satisfaction.

Key responsibilities

• Design, implement and refine processes for proactive service alerts (patching, disk space, antivirus, hardware/software).
• Serve as Tier 3 escalation point for technicians, engineers and operational teams.
• Develop and maintain automation scripts and tools to reduce manual workloads.
• Create and maintain SOPs, knowledge‑base entries and technical guidelines.
• Review closed tickets for accuracy, documentation quality and customer satisfaction.
• Partner with the Proactive Service Manager and operations leaders to align technical initiatives with business objectives.

Required profile

• Minimum five years of experience in IT services, cybersecurity, systems or network administration.
• Proven experience handling Tier 3 escalations across diverse server environments.
• Strong interpersonal and communication skills for mentoring and cross‑team collaboration.

Required skills

• Windows Server administration (Active Directory, Group Policy, DNS, DHCP).
• Network configuration and troubleshooting (VPN, VLAN, firewalls, switches).
• Virtualization platforms – VMware vSphere and/or Microsoft Hyper‑V.
• Microsoft 365 administration.

What we offer

• Permanent remote work arrangement.
• Opportunities to lead automation initiatives and mentor technical staff.
• Collaborative environment with clear career progression.