Senior Business Analyst – Growth

About the role

We are looking for a Senior Business Analyst to join Salmon’s Growth team and help develop CRM processes across several business areas, acting as a bridge between business stakeholders and development teams.

Key responsibilities

• Gather, analyze, and structure business requirements.
• Manage the backlog: decompose tasks, write user stories, and define acceptance criteria.
• Document and model business processes in CRM and identify gaps between business logic and current system implementation.
• Define requirements for CRM improvements and system integrations.
• Maintain up-to-date documentation for processes, business rules, and system logic.
• Collaborate with business stakeholders, CRM developers, and cross‑functional teams.

Required profile

• Willingness to relocate to Manila, Philippines (relocation is required).
• 5+ years of experience as a Business Analyst.
• Experience in fintech or banking.
• Strong experience with CRM systems, including development, implementation, or process design.
• Strong knowledge of BPMN and hands‑on experience in business process modeling.
• Experience gathering and formalizing requirements, writing user stories, and defining acceptance criteria.
• Understanding of system integration principles, hands‑on experience with APIs, and knowledge of event‑driven architecture/Kafka.
• Strong communication skills, able to work with multiple stakeholders and senior colleagues.
• English proficiency at B2 level or higher.

Required skills

• CRM systems
• BPMN
• APIs
• Kafka
• Creatio (nice to have)
• Voice bots / telephony technologies (nice to have)