Senior Analyst - EQ Technical Onboarding

About the role

The EQ Technical Onboarding team handles technical configurations, market maker registrations, network enablement and software certifications, supporting trading, market data, post-trade and digital market services across equities markets. The Senior Analyst handles participant reference data, client and vendor certification and user set-up, becomes a subject expert of each product and service, and reports to the EQ Technical Onboarding Manager. The team works on a rotating shift covering 7:00 AM to 6:00 PM UK time.

Key responsibilities

• Support core business processes daily, identify issues, resolve them and implement process improvements.
• Support firm and vendor certification testing and handle UAT requests, including application and network troubleshooting.
• Resolve client queries, raise high-impact risks and build relationships with critical teams.
• Act as main contact for participant reference data for London-based markets, including end-of-day uploads and instrument market maker registrations.
• Keep procedures aligned across venues and locations, and stay up to date with new products and service changes.
• Process customer enquiries by email, phone and internally, and log incidents promptly.
• Oversee the team's project and BAU activities for London Markets, sharing requirements with developers.
• Work with the Technical Account Management team on client requirements and certification needs.
• Analyse operational risks, monitor key risk indicators and build business cases for process improvements.

Required profile

• Experience in fintech or trader support, and recent experience in a similar technical customer service role supporting financial clients.
• Knowledge of financial ecosystems and confirmed customer service skills.
• Ability to use generative AI tools to speed up research and data analysis.
• Professional, client-focused environment with detailed processes, and experience in a similar technical customer service role.

Required skills

• Knowledge of the FIX protocol.
• SQL, networking, electronic trading and market data systems, and Excel.
• Good communication, problem-solving and analysis skills.