Reserve Officer – Banking Service Manager

About the role

The Reserve Officer provides seamless coverage for absent Business Center personnel, ensuring uninterrupted service delivery and strict adherence to bank policies, BSP/AMLA regulations, and other external rules. The role supports business objectives through excellent customer service and various service‑related initiatives aimed at total customer satisfaction.

Key responsibilities

• Assume the duties of Service Manager, Service Officer, Service Associate, or Service Associate‑Pickup Teller during their absence.
• Assist in compliance reviews on a case‑by‑case basis as directed by the Regional Service Head.
• Perform ad‑hoc tasks such as special investigations, account reconciliations, and ATM duty officer responsibilities as assigned by the District Service Head.
• Ensure Business Center transactions are processed within prescribed limits, approvals, and authorities according to bank policies and the Operations Manual.

Required profile

• Graduate with a four‑year degree in business or a service‑industry‑oriented course.
• Strong knowledge of bank policies and procedures for branch operations.
• Ability to work efficiently in a banking and sales environment and handle clients professionally.
• Sales or marketing experience in a bank is an advantage.
• Willingness to be assigned to different branches within the designated area (e.g., Bauan, Tanauan).

Required skills