Remote Customer Service Representative – Insurance

About the role

We are looking for a Remote Customer Service Representative to join an established insurance company. The role involves assisting policyholders with inquiries about insurance policies, claims, and account support while working from home.

Key responsibilities

• Handle inbound and outbound communications via phone, email, and chat.
• Answer questions about insurance policies, coverage details, and general inquiries.
• Provide support on claims status and basic policy updates.
• Document customer interactions accurately in internal systems.
• Follow established procedures to ensure compliance and service quality.
• Maintain a professional, empathetic, and solution-oriented approach.

Required profile

• Previous experience in customer service or client support.
• English proficiency at C1/C2 or native level (spoken and written).
• Reliable high-speed internet connection and ability to work with two monitors.
• Strong verbal communication, active listening, and attention to detail.
• Patient, empathetic, organized, and able to stay calm under pressure.

Required skills

• Experience with CRM systems.
• Proficiency using email and chat communication tools.
• Familiarity with internal ticketing or case management platforms.

What we offer

• Payment in USD or local currency according to candidate’s preference.
• Fully remote work environment.