Quality Analyst – Transaction Monitoring & QA

About the role

The DX Quality Analyst at Xerox ensures that every transaction meets strict quality standards and supports the continuous improvement of business processes. This role combines Transaction Monitoring Quality Control with broader Quality Management responsibilities, aligning operations with COPC and ISO 9001:2015 guidelines.

Key responsibilities

• Review and analyze individual transactions for accuracy, completeness, and compliance with COPC criteria.
• Identify, flag, and investigate suspicious or erroneous transactions, determining root causes.
• Develop, implement, and maintain Quality Assurance plans and procedures in line with ISO 9001:2015.
• Conduct internal audits, assess conformance, and document findings.
• Collaborate with Business Units and leadership to mitigate risks and improve process effectiveness.
• Collect, analyze, and report quality data, highlighting trends and non‑conformities.

Required profile

• Strong understanding of COPC standards and ISO 9001:2015 requirements.
• Experience designing and documenting Quality Management Systems.
• Ability to conduct thorough internal audits and produce clear documentation.
• Analytical mindset for data collection, trend analysis, and root‑cause investigation.

Required skills

• COPC standards
• ISO 9001:2015
• Quality Management Systems (QMS) design
• Data analysis and reporting