Product Specific Trainer

About the role

We are looking for a Product Specific Trainer to deliver on‑site training programs for our call‑center teams in Cebu, Philippines. You will play a key part in ensuring agents acquire the product knowledge and skills needed to provide excellent customer service.

Key responsibilities

• Deliver comprehensive product‑specific training sessions to trainees on‑site.
• Develop, update and maintain training materials and curricula to keep them relevant and effective.
• Facilitate engaging sessions, monitor trainee progress and provide constructive feedback.
• Coordinate with team members to schedule and organize training sessions efficiently.
• Maintain accurate training records and prepare reports on outcomes and performance.

Required profile

• 2‑year undergraduate degree (communications arts or education preferred).
• 1‑2 years experience as a call‑center/BPO product‑specific trainer.
• Excellent communication and interpersonal abilities.
• Proven ability to develop talent to its full potential.
• Willingness to work flexible schedules, including weekends and holidays.

Required skills

• Proficiency with MS Office.