Operations Assistant – Mall Operations

About the role

The Operations Assistant will support the Mall Operations team in Makati by handling a wide range of administrative and customer‑service tasks. This role ensures smooth daily operations, accurate documentation, and effective communication between internal departments and external partners.

Key responsibilities

• Answer and screen telephone calls for the Assistant/Cluster Manager and forward inquiries to the appropriate department.
• Prepare and distribute meeting notices, minutes, and approval notices for affiliates and tenants.
• Manage schedules, letters, memos, and reports assigned by the Regional Manager, including OPC, utilities, sales, and work schedules.
• Provide administrative support for major commercial events such as sales promotions, audits, budget season, and CSR activities.
• Maintain timely filing of financial documents (B.I., sales, rental income, financial review reports) and monitor document routing for approvals.
• Reserve and upkeep conference rooms, ensuring cleanliness and order.
• Act as a backup for Operations Assistant and Customer Service Assistant when needed.

Required profile

• College graduate with a 4‑year degree.
• Experience in customer service and administrative support.
• Strong communication abilities and a flexible schedule.

Required skills

• Proficiency in basic computer applications.