Onboarding Expert

About the role

As an Onboarding Expert you will guide new and re‑activated workers through their first steps on the Clipboard app, ensuring a smooth and supportive onboarding experience.

Key responsibilities

• Make approximately 60 targeted outbound calls per day to app users.
• Host about five pre‑booked 15‑minute onboarding consultations daily.
• Send follow‑up emails and texts to answer questions and support worker onboarding.
• Respond to inbound messages and support tickets.
• Document all interactions clearly.
• Identify pain points and opportunities for improving the worker experience.

Required profile

• Enjoy talking to people, helping them succeed and getting them excited about Clipboard.
• Comfortable making calls in a fast‑paced, phone‑heavy environment.
• Clear, professional written and spoken English.
• Organized, reliable and proactive.
• Curious, resourceful and focused on root‑cause problem solving.
• Available to work weekdays in US Eastern Time.

Required skills

• Quick adoption of new tools and systems.
• Observant of pain points and able to lead improvement initiatives.

What we offer

• 100% remote work.
• Mission‑driven environment improving lives.
• Supportive, collaborative international team.
• Career growth in a fast‑moving tech company.