Office Manager – HR & Administration

About the role

The Office Manager (HR & Admin) reports to the Country Head of the Manila office and plays a pivotal role in ensuring a highly efficient, compliant, and supportive workplace. The role combines HR operations, payroll administration, and overall office management to sustain the growth of the Manila hub.

Key responsibilities

• Administer and oversee HR operations, including people administration, statutory benefits, payroll services and employee inquiries.
• Collaborate with the HR Shared Services Senior Manager to align shared‑services strategy with business objectives.
• Lead, mentor and develop a team of HR and administration professionals, ensuring operational excellence.
• Handle complex employee issues, grievances and provide timely resolutions.
• Maintain audit controls, ensure audit findings are addressed before deadlines.
• Conduct HR inductions for new hires and coordinate visa/work‑permit applications with external vendors.
• Update the Employee Handbook and issue HR‑related documentation.
• Support compensation and benefits reviews, appraisal cycles and employee‑benefit initiatives in partnership with the Senior HR Business Partner.
• Renew recruitment licences, file statutory documents, manage staff medical insurance and oversee general office administration, including IT services and asset control.
• Supervise the administration staff team and manage office supplies and purchases.

Required profile

• Minimum 8 years of experience in a commercial or corporate environment.
• Strong oral and written communication skills in English.
• High level of confidentiality, result‑orientation and meticulous attention to detail.
• Excellent interpersonal skills and proven ability to develop systems, maintain records and meet deadlines.
• Demonstrated problem‑solving capability and resourceful, confident approach.

Required skills