Junior Leasing Support Specialist

About the role

The Junior Leasing Support Specialist is the first point of contact for prospective residents contacting Arboreal Property Management. Working within the Leasing Support Team, you will handle inbound leasing inquiries, schedule tours, and provide basic assistance throughout the leasing journey.

Key responsibilities

• Monitor and promptly answer all incoming leasing calls through Maynard Voice.
• Schedule property tours and coordinate appointments with prospects.
• Respond to leasing‑related emails and maintain clear communication with potential residents.
• Record all prospect interactions accurately in Maynard CRM.
• Create and manage support tickets using the internal ticketing system.
• Collaborate with US‑based teams to ensure seamless hand‑offs when specialized support is needed.

Required profile

• Prior experience in telesales or customer service.
• Availability to work 40 hours per week on a flexible schedule, including weekends.
• Strong organization, attention to detail, and ability to work independently.
• Excellent English phone and written communication skills.
• High personal and professional integrity.
• Basic computer proficiency and willingness to learn new systems.

Required skills

• Maynard CRM
• Maynard Voice phone system
• Ticket management system