IT Support Tier 1 Technician (Night Shift)

About the role

GPC Philippines Corporation is looking for an IT Support Tier 1 Technician to provide first‑line technical assistance to a global user base during night hours (12:00 am – 9:00 am PHT). The role is part of a follow‑the‑sun support model, ensuring continuous coverage and rapid issue resolution across Mac and PC platforms.

Key responsibilities

• Deliver first‑line support via phone, email, and ticketing system.
• Diagnose and resolve hardware, software, and network problems on macOS and Windows devices.
• Prioritize and manage incoming support tickets to meet service level agreements.
• Participate in a follow‑the‑sun model to maintain 24‑hour global coverage.
• Collaborate with the IT team to streamline processes and reduce backlogs.
• Create and update knowledge‑base articles and user guides.

Required profile

• 3‑5 years of experience in IT support or help‑desk roles.
• Proficiency with macOS and Windows operating systems.
• Familiarity with ticketing platforms and remote‑support tools.
• Basic understanding of networking, MDM, Apple Business Manager, Okta, SSO and IAM concepts.
• Preferred certifications: ACSP, CompTIA A+, Microsoft Modern Desktop Administrator Associate.

Required skills

• macOS
• Windows
• Ticketing systems
• Remote support tools
• Network troubleshooting
• MDM
• Apple Business Manager
• Okta
• SSO tools
• IAM workflows

What we offer

• Full‑time permanent contract.
• Competitive base salary.
• 13th‑month pay.
• Night‑shift differential (10 pm – 6 am PHT).
• Additional weekend and holiday pay.