IT Site Support Technician – Alabang

About the role

The IT Site Support Technician will ensure the smooth operation of desktop computers, phones, and agent software at the Alabang call‑center. You will act as the on‑site liaison between the corporate IT teams and the local environment, quickly resolving hardware, software and network issues to maximise uptime.

Key responsibilities

• Provide day‑to‑day IT support for all desktop, phone and VOIP equipment at the site.
• Prioritise and resolve tickets submitted through the TRAKIT ticketing system.
• Assist corporate IT with voice and data infrastructure issues on‑site.
• Support hardware roll‑outs, application deployments and client‑specific desktop activities.
• Collaborate with network, PBX, Windows administration, database and application teams to troubleshoot site‑level problems.

Required profile

• Excellent written and spoken English with the ability to communicate with clients at all levels.
• Experience in a fast‑paced, large call‑center environment using VOIP technology.
• Proactive attitude and strong sense of urgency when addressing site issues.
• Team‑player mindset with a positive, tenacious approach to problem solving.

Required skills

• PC troubleshooting and break‑fix.
• Windows 7 administration and registry knowledge.
• Active Directory and Group Policy Objects (GPO) management.
• Software deployment tools.
• VOIP technology and network connectivity (data, voice, Ethernet).
• Hardware installation and configuration.
• TRAKIT ticketing system usage.