IT Helpdesk with VoIP Experience

About the role

We are looking for an IT Helpdesk professional with solid experience in VoIP and telephony systems to join our fast‑paced BPO environment in Alabang. The role involves delivering prompt technical assistance to end‑users and ensuring smooth operation of hardware, software and network services.

Key responsibilities

• Provide first‑line support for desktops, laptops, printers and other IT hardware.
• Troubleshoot software applications, operating systems and user access issues.
• Diagnose and resolve network connectivity problems, including LAN/WAN and Wi‑Fi.
• Configure, maintain and support VoIP and telephony platforms, handling call‑quality and provisioning issues.
• Document incidents, solutions and knowledge‑base articles in the ticketing system.
• Collaborate with senior engineers for escalated cases and system upgrades.

Required profile

• Strong communication skills and ability to work in a hybrid setting.
• Experience in a BPO or similar high‑volume support environment.
• Attention to detail and ability to prioritize multiple tickets.

Required skills

• VoIP and telephony system support.
• Hardware troubleshooting.
• Software troubleshooting.
• Network troubleshooting.

What we offer

• Competitive full‑time compensation.
• Hybrid work arrangement.
• Opportunities for professional growth within a global services firm.