IT Helpdesk Support Technician

About the role

Join a global team as an IT Helpdesk Support Technician, providing first‑line assistance to internal users of a large specialist building services group. You will handle a variety of technical issues across Windows devices, Microsoft 365, connectivity, and mobile platforms, ensuring smooth daily operations.

Key responsibilities

• Act as the initial point of contact for IT support requests via phone, email, walk‑in, or helpdesk portal.
• Troubleshoot password resets, account access, VPN, Wi‑Fi/LAN, and other connectivity concerns.
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, SharePoint, Word, and Excel.
• Assist with hardware issues on laptops, desktops, tablets, and mobile devices (Android and iOS).
• Set up user accounts, required access, and devices for onboarding, and manage off‑boarding and equipment redeployment.
• Use the ticketing system to log, update, and resolve tickets, maintaining accurate documentation and asset records.
• Support conference‑room equipment and monitor system alerts, escalating when necessary.

Required profile

• Previous experience in an IT Support, Helpdesk, Service Desk, or Desktop Support role.
• Strong communication skills with the ability to assist non‑technical users.
• Service‑oriented mindset and willingness to collaborate with senior technical teams.

Required skills

• Good working knowledge of Windows operating system.
• Proficiency with Microsoft 365 and Office applications (Outlook, Teams, OneDrive, SharePoint, Word, Excel).
• Experience with Active Directory / Entra ID for account and group management.
• Basic understanding of networking concepts (IP addressing, switching, routing, Wi‑Fi, LAN, VPN).
• Familiarity with remote support tools, ticketing systems, and hardware/software troubleshooting.

What we offer

• Great Place to Work® certification and a people‑first culture.
• Company trips, year‑end parties, leadership awards, and cultural events.
• Competitive compensation with annual reviews.
• Comprehensive medical care for employees and families.
• Generous paid leave and flexible work arrangements.
• Learning opportunities through LinkedIn Learning and tailored training.