HR Business Partner – Operations Support

About the role

We are seeking a proactive and people‑focused HR Business Partner to support the execution of human‑resource programs and employee‑relations initiatives across a dynamic multi‑site operations environment. The role acts as a key HR partner to operations leaders, ensuring effective implementation of HR policies, employee programs, compliance initiatives and workforce administration while fostering a positive employee experience.

Key responsibilities

• Implement and coordinate HR programs, employee engagement initiatives, and people‑focused activities across assigned business units.
• Manage employee lifecycle processes including transfers, promotions, confirmations, regularizations and separations.
• Support administration of employee benefits programs, enrollment activities and claims processing in coordination with shared services teams.
• Facilitate employee‑relations cases, disciplinary processes, investigations and due‑process proceedings, ensuring compliance with company policies and labor requirements.
• Serve as a trusted HR contact for managers and employees on workplace concerns, policy interpretation and people‑management practices.
• Drive employee‑engagement initiatives that promote communication, collaboration and organisational culture.
• Support compliance with labour laws, government regulations and internal HR policies across assigned locations.
• Partner closely with operations leaders to implement HR solutions that support business objectives.
• Assist in the design and execution of localized employee programs and organisational initiatives.
• Prepare reports, documentation and HR records, ensuring accuracy and timely submission.

Required profile

• Bachelor’s degree in Human Resources, Psychology, Industrial Engineering, Business, Economics or a related discipline.
• Minimum of 2 years of HR experience in labour relations, talent management, employee engagement or data management, preferably in operations‑driven industries such as retail, food service, hospitality, manufacturing or logistics.
• Strong communication, facilitation and stakeholder‑management abilities.
• Ability to handle confidential information and employee concerns with professionalism and discretion.
• Problem‑solving, critical‑thinking, negotiation and decision‑making skills.
• Willingness to travel and support both office‑based and field‑based operations.

Required skills