Hostess – Guest Reception & Service

About the role

The Hostess is the first point of contact for guests at our restaurant, providing a warm, friendly and efficient service that sets the tone for a memorable dining experience. You will manage the reception desk, answer phone and email enquiries, and guide guests to their tables while upholding brand standards.

Key responsibilities

• Greet guests promptly with a smile, establish eye contact and thank them on departure.
• Seat guests, present menus and promotional materials, and maintain a tidy entrance area.
• Handle telephone and email communications in a professional manner.
• Conduct monthly inventory checks of host‑related equipment and supplies.
• Perform cashier duties, process billing, secure remittances and prepare cash reports.
• Maintain accurate records of guest preferences and feedback.
• Ensure compliance with hygiene, safety and hotel policies.
• Support training sessions and adapt to changes in food‑and‑beverage operations.

Required profile

• Friendly, flamboyant personality with strong interpersonal skills.
• Ability to remain calm and handle multiple guest requests in a fast‑paced environment.
• Excellent personal presentation and grooming.
• Knowledgeable about the property to answer common guest questions.
• Attention to detail and commitment to brand standards.

Required skills

• Cash handling
• POS system operation
• Inventory management