Global Client Account Manager

About the role

The Global Client Account Manager will lead service‑delivery‑focused business development for TRT’s existing client portfolio. This is a full‑time, on‑site position based in the Philippines, with occasional on‑call duties for escalations.

Key responsibilities

• Maintain constant communication with client focal points and TRT executives, especially for priority‑1 cases and SLA breaches.
• Propose and implement solutions to recurring issues across geographic regions or technologies.
• Conduct regular presentations on TRT service delivery to build client confidence.
• Identify and manage upselling and cross‑selling opportunities for TRT services.
• Serve as the primary contact for the Order‑to‑Cash process, ensuring timely billing and collections.
• Keep client asset information accurate in the Configuration Management Database (CMDB) and update documentation during contract transitions.
• Document client engagements, projects, support contracts, and managed‑service activities.
• Provide performance reports to TRT management and the Executive Board.

Required profile

• Bachelor’s degree in Business Administration, Marketing, or a related field (preferred).
• Proven experience in client account management, preferably within IT or managed‑service environments.
• Willingness to travel at least 10 working days per quarter outside the Philippines.
• Ability to be on‑call for escalations roughly once every 2‑3 weeks.

Required skills

• Experience with Configuration Management Database (CMDB) tools.