GDS Travel and Sales Account Specialist

About the role

WNS Global Services, part of Capgemini, is hiring a GDS Travel and Sales Account Specialist in Quezon City. The role involves handling customer requests and providing solutions according to process guidelines, with good customer service and empathy. Candidates must be willing to work onsite and on shifting schedules and can start as soon as possible.

Key responsibilities

• Communicate professionally with customers and provide solutions to their specific requests following process guidelines.
• Listen attentively to customer needs and show empathy while delivering customer support.

Required profile

• GDS Travel Specialist track: at least a high school graduate (under the new K-12 curriculum, a Senior High School graduate; under the old curriculum, High School graduates are also welcome); at least 1 year of GDS experience; preferably travel account experience.
• Sales track: college graduate; at least 1 year of BPO sales experience.
• Good customer service skills.
• Willingness to work onsite and on shifting schedules.
• Ability to start as soon as possible.

What we offer

• Structured career path and growing team with internal progression opportunities.
• Free HMO coverage from day 1, including dependents.
• Skills training opportunities and paid leaves.
• Annual appraisal and a safe work environment.