Fulfillment Coordinator

About the role

As a Fulfillment Coordinator, you will work with various tools and databases to review data, executing processes defined by the client or management. The role requires keen attention to detail while maintaining productivity and learning new processes.

Key responsibilities

• Execute processes assigned by the client and/or management.
• Ensure defined productivity targets are met.
• Ensure defined quality targets are met.
• Identify process improvement opportunities as they arise.
• Report process deficiencies to ensure accurate execution of tasks.
• Create and finish projects assigned by the client.
• Collaborate with internal and external teams in completing projects.
• Review submissions.

Required profile

• Curious and authentic.
• Analytical and critical thinker with strong attention to detail.
• Passionate about client satisfaction.
• Bachelor’s degree (any field) or at least second‑year college completed.
• 1‑2 years BPO experience.
• Above‑average to excellent communication skills.
• Must have been in current role for at least one year.
• No disciplinary action, performance improvement plan, or attendance issues in the past 12 months.
• Successful or above rating in the last performance cycle.

Required skills

• Basic knowledge of Salesforce.
• Basic knowledge of JIRA (a plus).
• Experience using CRM applications.
• Proficiency with Google Drive, Google Sheets, and Google Docs.
• Proficiency with Microsoft Office applications.
• Ability to quickly learn and apply enterprise AI tools and technologies.