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This job expired on 21/09/2026. It no longer accepts applications.
Front Office Service Associate (Receptionist)
Shangri-La Group · Manille
Job description
About the role
We are seeking a Service Associate for the Front Office of Edsa Shangri‑La Manila, a five‑star city‑resort hotel located in Ortigas Center, Mandaluyong City. The role involves delivering exceptional guest experiences and supporting the hotel’s reputation for hospitality excellence.
Key responsibilities
- Provide best‑fit solutions to fulfill guest needs.
- Ensure smooth and efficient guest services at all times.
- Assist in enhancing the hotel’s guest satisfaction scores.
- Handle guest check‑in and check‑out procedures.
- Respond to guest inquiries via phone, email, and in‑person.
- Coordinate with other hotel departments to resolve guest issues promptly.
Required profile
- Takes pride in being a hotelier.
- Loves interacting with guests.
- Fluent in English and the local language.
- Enjoys working as part of a team and has a can‑do attitude.
- Self‑starter who enjoys crafting tailored solutions for guests.
- Positive attitude, reliable and punctual.
Required skills
- Excellent communication skills in English.
- Proficiency in the local language.
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Shangri-La Group
Manille
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