Front Office Manager

About the role

The Front Office Manager leads all front‑office functions at a premier resort in Metro Manila. This role oversees At‑Your‑Service, Concierge, Executive Level, and Front Desk operations, ensuring seamless guest arrivals, departures, and overall satisfaction.

Key responsibilities

• Lead, coach, and motivate the Guest Services team, fostering trust, respect, and high performance.
• Supervise daily front‑office activities, stepping in to perform duties when staff are absent.
• Set, monitor, and achieve performance, budget, and team goals while maintaining service standards.
• Conduct regular department meetings to communicate objectives and align the team.
• Review staffing levels to meet guest service, operational, and financial targets.
• Manage controllable expenses to stay within or exceed budgeted limits.
• Ensure compliance with all Front Office policies, SOPs, and disciplinary procedures.
• Deliver exceptional customer service that exceeds guest expectations.

Required profile

• Strong interpersonal and communication skills with a focus on integrity and honesty.
• Proven leadership ability to influence, encourage, and recognize team members.
• Deep understanding of front‑office operations and the ability to perform tasks across all positions.
• Collaborative mindset to build open relationships with employees and other departments.
• Results‑driven attitude with a focus on guest satisfaction and financial performance.

Required skills