Front Desk Manager – Guest Services

About the role

The Front Desk Manager leads the front office team to deliver a seamless and memorable experience for every guest. Based at Newport World Resorts in Metro Manila, this full‑time position oversees check‑in/check‑out, concierge services and overall guest interaction.

Key responsibilities

• Supervise and schedule Guest Experience Experts/Operations Experts to ensure continuous front desk coverage.
• Manage daily guest check‑ins, check‑outs and concierge requests, maintaining high service standards.
• Handle guest inquiries, concerns and complaints promptly and professionally.
• Enforce safety, security and emergency procedures across the front office.
• Protect guest privacy and confidential information in line with company policies.
• Ensure uniform, appearance and personal hygiene standards are met by front desk staff.
• Collaborate with other departments to coordinate guest services and resolve operational issues.

Required profile

• Proven leadership ability in a hospitality or guest‑service environment.
• Excellent communication and interpersonal skills.
• Strong attention to detail and ability to multitask in a fast‑paced setting.
• Problem‑solving mindset with a focus on guest satisfaction.
• Flexibility to work varied shifts, including weekends and holidays.

Required skills