French-speaking Customer Support Teammate

About the role

TaskUs is seeking a French‑speaking Teammate to join its customer experience team. The role involves handling inbound and outbound communications, providing timely assistance via phone, email and live chat, and ensuring a world‑class experience for clients across multiple digital sectors.

Key responsibilities

• Answer inbound calls and place outbound calls in French.
• Respond to customer inquiries through email and live‑chat channels.
• Filter and review content from client websites.
• Perform data entry, research, and basic troubleshooting tasks.
• Manage and resolve customer complaints while maintaining professionalism.
• Identify, prioritize, and escalate critical issues as needed.
• Route calls to appropriate resources and document all interactions according to standard operating procedures.

Required profile

• Fluent in French and English, both written and spoken.
• Strong communication and listening skills.
• Ability to work efficiently in a fast‑paced, metrics‑driven environment.
• Detail‑oriented with a customer‑first mindset.
• Willingness to follow established procedures and guidelines.

Required skills

What we offer

• Competitive industry salary.
• Comprehensive benefits package.
• People‑First culture with focus on wellness, diversity and inclusion.
• Opportunities for internal mobility and professional growth.