Quality Analyst – Imus, Cavite

About the role

TaskUs is looking for a Quality Analyst to join its Imus, Cavite team. You will be the primary point of contact for teammates and clients, analyzing and resolving back‑end issues that affect daily tools, performance, and processes. Your goal is to ensure high‑quality work and compliance with TaskUs’ standards.

Key responsibilities

• Prepare weekly and monthly reports on teammate performance quality.
• Identify potential quality issues using defined processes and escalate them to management.
• Verify that implemented solutions effectively resolve ongoing quality problems.
• Conduct regular calibration sessions, including side‑by‑side task monitoring and feedback with teammates and team leaders.
• Participate in weekly business reviews with campaign team leaders, operations managers, and clients.

Required profile

• Knowledge of customer service practices within or beyond the BPO environment.
• Ability to recognize patterns and connections between issues and situations.
• Strong analytical mindset and attention to detail.

Required skills

What we offer

• Competitive industry salaries.
• Comprehensive benefits package.
• People‑First culture with dedicated Total Rewards, Wellness, HR, and Diversity departments.
• Opportunities for internal mobility and professional growth.