Executive Assistant - Chief Customer and Marketing Officer

About the role

The Executive Assistant to the Chief Customer and Marketing Officer (CCMO) provides high-level administrative, logistical and coordination support to the CCMO and the departments under the Customer and Marketing organization. The role keeps the CCMO's office running efficiently through calendar and meeting management, stakeholder coordination, project tracking and administrative support, acting as a key point of contact across teams so that business priorities and initiatives are delivered on schedule.

Key responsibilities

• Manage the CCMO's calendar, appointments, meetings and travel arrangements, and coordinate meeting logistics such as venue arrangements, agendas, presentation materials and minutes.
• Screen and prioritize incoming correspondence and requests, and prepare reports, presentations, briefing materials and executive documentation.
• Handle administrative tasks such as expense reports, procurement requests, invoice processing and document management.
• Provide administrative and logistical support to departments under the CCMO, including coordinating meetings, town halls, offsites, workshops and employee engagement activities, and supporting budget tracking, vendor coordination and administrative processes.
• Facilitate coordination among CIP, BIMC, CGDE, LIFM, CX and related teams.
• Monitor and track projects, initiatives and action items, maintain project trackers and status updates, and consolidate reports for management review.
• Act as a liaison between the CCMO, leadership teams, internal stakeholders and external partners, and follow up on commitments, approvals and action items.
• Identify opportunities to improve administrative processes, maintain organized records and use digital tools to streamline workflows.
• Ensure company policies and procedures are followed, and comply with Pru Life UK Compliance Standards by reporting compliance matters openly and honestly to the Compliance Officer.

Required profile

• Strong organizational skills and attention to detail.
• Discretion and the ability to manage multiple priorities in a dynamic environment.
• Familiarity with and understanding of Pru Life UK Compliance Standards, and willingness to report compliance matters to the Compliance Officer.