Engagement Manager – Telco & AI Solutions

About the role

We are looking for an Engagement Manager with a strong telco background to lead the end‑to‑end success of our most strategic client accounts. The role combines executive‑level relationship management, AI/ML solution delivery, and P&L ownership to drive growth and profitability.

Key responsibilities

• Act as the trusted partner for senior client executives, steering quarterly business reviews and aligning road‑maps.
• Translate GenAI Factory, Agentic AI and Data Platform capabilities into measurable business outcomes that expand client budgets.
• Govern multi‑squad programs from discovery through hyper‑care, ensuring security, compliance and delivery rigor.
• Own account‑level P&L, managing revenue, margin, forecasting, invoicing and collections.
• Lead pilots‑to‑production journeys on AWS, embedding cost‑optimization, security and evaluation guardrails.
• Build and coach high‑performing cross‑functional squads, fostering accountability and innovation.

Required profile

• 8–15 years of experience in consulting, systems integration or product‑led services, with at least 3–5 years of account‑level P&L responsibility.
• Proven ability to engage senior client stakeholders, run QBRs and manage escalations in complex organisations.
• Demonstrated track record of growing client relationships and shaping proposals or SOWs.
• Strong commercial acumen with experience in pricing models, change orders and contract negotiations.
• Bachelor’s in Engineering or an MBA (preferred).

Required skills

• GenAI concepts (RAG, Graph‑RAG, guardrails, evaluation).
• Data platform technologies (ETL, catalog/lineage, Iceberg, Delta, Redshift).
• AWS services: S3, Lambda, Bedrock, SageMaker, EKS, IAM.
• CI/CD pipelines and Infrastructure as Code.
• Modern data‑stack tools: DBT, Glue, Lake Formation, Apache Airflow.
• Familiarity with Azure and GCP.