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This job expired on 12/08/2026. It no longer accepts applications.
Duty Manager
Shangri-La Group · Manille
Job description
About the role
The Duty Manager at Makati Shangri‑La is responsible for ensuring an exceptional guest experience throughout the hotel. This on‑site leadership position oversees front‑desk operations and coordinates with all departments to maintain high service standards.
Key responsibilities
- Enhance overall guest experience during their stay.
- Supervise and direct the front‑desk team, ensuring smooth daily operations.
- Keep all colleagues updated on hotel products, services, and promotions.
- Monitor arrivals and departures from a guest‑experience perspective.
Required profile
- Pride in being a hotelier and a self‑starter.
- Friendly, helpful, and trustworthy leader.
- Full understanding of room and front‑desk operations.
- Fluent written and spoken English and the local language.
- Relevant experience in a similar role, preferably in a luxury hotel.
- Hospitality‑related education background is preferred.
- Strong interpersonal skills.
Required skills
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Shangri-La Group
Manille
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