Director of Banquet Operations

About the role

The Director of Banquet Operations will lead the banquet department at Shangri‑La The Fort, Manila, overseeing all aspects of banquet administration and service to drive profitability and guest satisfaction.

Key responsibilities

• Administer and operate banquet functions, coordinating with kitchen, sales, and events teams to ensure seamless execution.
• Maximize banquet profit margins through effective cost control, pricing strategies, and revenue management.
• Establish and uphold quality standards for banquet services, including food presentation, service timing, and guest experience.
• Maintain high staff performance by coaching, scheduling, and performance monitoring.
• Ensure exceptional customer satisfaction by addressing client needs, handling feedback, and delivering personalized service.

Required profile

• College degree in Hospitality management or a related discipline.
• Minimum three years experience in a comparable senior banquet role at an international hotel.
• Fluent oral and written English with strong communication skills.
• Demonstrated motivation, self‑starter attitude and ability to build and lead effective teams.
• Unrestricted right to work in the Philippines.

Required skills

• Proficiency in P&L reporting.
• Budgeting expertise.
• Forecasting abilities.