Customer Support Specialist

About the role

indrive is looking for a Customer Support Specialist in the Philippines to handle omnichannel customer inquiries by phone, email and chat. The specialist resolves customer issues quickly, processes returns and complaints, documents every interaction in the CRM and acts as a bridge between users and the company's departments.

Key responsibilities

• Answer phone calls, emails and chat messages
• Resolve customer issues quickly and efficiently
• Process returns, exchanges and customer complaints
• Keep records of each customer interaction
• Update customer information in the CRM system
• Collect and forward customer feedback to the relevant departments
• Keep customers informed about the status of their inquiries

Required profile

• Excellent spoken and written communication in both Filipino and English
• Polite and professional way of conducting dialogues
• Ability to work with large volumes of information
• Attention to detail and accuracy in documentation

Required skills

• Proficiency with PCs and basic office programs
• Experience with CRM systems and other specialized software

What we offer

• Mentoring, career consulting and learning programs
• International experience through the Global Talent Exchange Program
• Company-wide challenges, awards, sports, social impact and volunteering projects
• Co-financed language courses and internal speaking clubs