Customer Support Specialist

About the role

We are looking for a Customer Support Specialist to join our Customer Service and Experience team in the Philippines. The role involves handling inbound communications and ensuring customers receive timely and accurate assistance.

Key responsibilities

• Respond to phone calls, emails, and chat messages from customers.
• Resolve customer issues quickly and efficiently.
• Process returns, exchanges, and handle customer complaints.
• Maintain detailed records of each customer interaction.
• Update customer information in the CRM system.
• Collect and forward customer feedback to relevant departments.
• Inform customers about the status of their inquiries.

Required profile

• Excellent oral and written communication skills in English.
• Ability to conduct dialogues politely and professionally.
• Capability to manage large volumes of information.
• Strong attention to detail and accuracy in documentation.
• Proficiency with PC and basic office programs.

Required skills

• Experience working with CRM systems and other specialized software.