Customer Specialist – Iloilo City Site (Experienced)

About the role

WNS Global Services, part of Capgemini, is hiring an experienced Customer Specialist for its Iloilo City site. The role involves communicating professionally with customers and solving their specific requests according to process guidelines, while listening attentively to customer needs and showing empathy.

Required profile

• Insurance Account: completed 2 years of college with 1 year of BPO experience, or college graduate with no BPO experience.
• Travel Account: high school graduate, preferably with 6 months of BPO experience.
• Healthcare Account: high school graduate with at least 1 year of BPO experience.
• Banking and Finance Account: high school graduate with at least 6 months of BPO experience, preferably in a banking or financial account.
• Applicants under the new K-12 curriculum must be Senior High School graduates; those under the old curriculum (HS) are also welcome.
• Education proofs are submitted at joining or upon offer.

What we offer

• Structured career path and growing, expanding team with internal progression opportunities.
• Safe work environment.
• Free HMO coverage from Day 1, including dependents.
• Skills training opportunities and paid leaves.

To apply, visit the company's Career Hub in person between 10 AM and 4 PM, Monday to Friday, at the Iloilo Business Park location in Mandurriao, Iloilo City, bringing an updated CV, valid IDs and other supporting documents.