Customer Service Representative – Telco Account (HS Grads Welcome)
Otoproject Group · Manille
Job description
About the role
Provide frontline support for telecom customers, handling inquiries, troubleshooting issues, and ensuring high satisfaction.
Key responsibilities
- Identify, troubleshoot, and resolve customer concerns efficiently.
- Escalate complex issues to the appropriate team when needed.
- Present alternative solutions, special offers, or service upgrades to retain customers.
- Follow company policies and regulatory requirements related to privacy and data security.
Required profile
- Strong communication skills and a customer‑focused attitude.
- Ability to work under pressure and meet service standards.
Required skills
- Basic computer literacy for using CRM and ticketing systems.
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Published 15 hours ago
Expires 1 month from now
9 views · 0 interested
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Otoproject Group
Manille