Customer Service Representative – Email & Chat Support

About the role

We are looking for a motivated Customer Service Representative to handle email, chat, and phone inquiries. The position is on‑site and ideal for fresh graduates or candidates with limited experience who are eager to start a career in customer support.

Key responsibilities

• Respond to customer questions via phone, email, and chat, providing accurate information about products and services.
• Address customer concerns professionally and work toward quick, effective resolutions.
• Update and manage customer records, orders, and interaction history in the company system.
• Assist customers with placing orders, processing payments, refunds, and exchanges.
• Perform basic troubleshooting when required.

Required profile

• At least a 2nd‑year college completer (with 6 months customer service experience) or a college graduate without experience.
• Willingness to work on‑site and attend an on‑site interview.
• Fresh graduate or junior‑level candidate.

Required skills

What we offer

• Competitive salary up to PHP 21,000 per month.
• 20 % night differential.
• HMO Day 1 coverage for up to three dependents.
• Performance‑based incentives, bonuses, and 13th/14th month pay.
• Health insurance, life and accident insurance, paid trainings, and opportunities for promotion.