Customer Service Representative – Customer Operations
Acquire Intelligence · Manila
Job description
About the role
We are looking for a Customer Service Representative to join our Customer Operations team in Ortigas, Metro Manila. The role focuses on managing open cases, ensuring timely communication, follow‑up, documentation, coordination and escalation where needed.
Key responsibilities
- Handle open customer cases from initiation to resolution.
- Communicate with customers to gather information and provide updates.
- Follow up on pending issues to ensure timely closure.
- Document case details accurately in the system.
- Coordinate with internal teams and escalate cases when required.
Required profile
- Ability to manage multiple cases simultaneously.
- Strong written and verbal communication skills.
- Attention to detail for accurate documentation.
- Willingness to collaborate with other departments.
Required skills
What we offer
- HMO coverage for you and your family.
- Opportunities for internal promotions and career growth.
- 24 paid time‑off credits annually, convertible to cash.
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Published 1 month ago
Expires 1 week from now
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Acquire Intelligence
Manila