Customer Service Clerk

About the role

We are looking for a Customer Service Clerk to serve as the first point of contact for our customers. The role involves handling inquiries through multiple channels, providing accurate information, and ensuring a smooth and positive experience for every client.

Key responsibilities

• Respond to customer inquiries via phone, email, or in person.
• Provide accurate information about products, services, and company policies.
• Assist customers with concerns, complaints, and requests in a timely manner.
• Process basic transactions, forms, and documentation.
• Maintain and update customer records and databases.
• Escalate complex issues to the appropriate department when needed.
• Follow up on customer concerns to ensure resolution.
• Perform data entry and general administrative tasks.
• Support daily office operations as required.

Required profile

• Bachelor's degree in any field.
• Open to fresh graduates (no experience required).
• Good communication and interpersonal skills.
• Customer‑oriented with a positive attitude.
• Strong attention to detail and organizational skills.
• Willing to learn and adapt in a fast‑paced environment.

Required skills

• Basic knowledge of Microsoft Office applications.