Customer Service Agent

About the role

We are looking for a motivated Customer Service Agent to be the first point of contact for shoppers across online and in‑store channels. You will help customers place orders, resolve issues and ensure a smooth, enjoyable shopping experience from start to finish.

Key responsibilities

• Provide exceptional service via phone, email, live chat, eBay and Facebook.
• Process orders, cancellations, returns and refunds accurately.
• Investigate and resolve concerns related to products, systems and website functionality.
• Collaborate with internal teams to address issues efficiently.
• Escalate recurring problems and give feedback to improve processes.
• Stay updated on products, policies, systems and procedures.

Required profile

• Minimum 2 years of customer‑service experience in a fast‑paced environment.
• Excellent written and verbal communication skills.
• Strong problem‑solving and conflict‑resolution abilities.
• Customer‑first mindset with professionalism and empathy.
• Ability to stay calm and effective under pressure.

Required skills

• Microsoft Excel (part of Microsoft Office suite).
• Experience with Zendesk or similar customer‑service platforms.

What we offer

• Opportunity to impact customer satisfaction directly.
• Exposure to multiple support channels – chat, email, social media and phone.
• Collaborative team environment with continuous learning.
• Competitive salary discussed during the interview.