Customer Quality Engineer

About the role

The Customer Quality Engineer will be based on‑site in Cabuyao, Laguna, working full‑time to ensure that all products meet both customer expectations and internal quality standards. You will act as the primary liaison between customers and internal teams, driving quality improvements and supporting new product introductions.

Key responsibilities

• Monitor product quality performance and analyse customer feedback and quality data.
• Manage customer complaints, coordinate corrective and preventive actions with production, engineering and quality teams.
• Prepare and present quality reports, support internal and external audits.
• Maintain quality‑related documentation, including control plans and SPC charts.
• Collaborate with customers on quality issues and drive continuous improvement initiatives.

Required profile

• Bachelor’s degree in Engineering.
• Strong focus on customer‑oriented quality in manufacturing or electronics.
• Proven experience in product quality management, including handling complaints and audits.
• Excellent analytical abilities and experience with root‑cause analysis methodologies.
• Detail‑oriented, organized and able to manage multiple projects simultaneously.

Required skills

• Statistical Process Control (SPC)
• Failure Mode and Effects Analysis (FMEA)
• Control plans and ISO‑based quality management systems
• Root‑cause analysis techniques (8D, PDCA, fishbone, 5 Whys)
• Advanced data analysis and reporting