Customer Order Management Representative

About the role

The Customer Order Management Representative will oversee the full lifecycle of customer orders, ensuring smooth processing and high satisfaction. Working in a hybrid setting, the role combines direct customer interaction with continuous process improvement.

Key responsibilities

• Manages customer orders from initiation through delivery, ensuring accuracy and timely processing.
• Resolves service issues raised by customers, providing prompt and effective solutions.
• Supports key accounts by maintaining regular communication and addressing their specific needs.
• Identifies and implements process improvements to increase efficiency and boost customer satisfaction.

Required profile

• Proven ability to manage end‑to‑end order processes.
• Experience in handling service issues and delivering resolutions.
• Comfortable supporting key accounts and building strong relationships.
• Orientation toward continuous improvement and customer‑centric thinking.

Required skills

What we offer

• Hybrid work arrangement providing flexibility.
• Focus on work‑life balance.
• Positive and supportive work environment.
• Recognition as a great place to work.