Courier – Delivery and Customer Service

About the role

We are looking for a reliable Courier to sort, deliver, and pick up shipments on a designated route. You will represent the company with a professional image, ensuring timely and cost‑effective service while maintaining excellent customer interactions.

Key responsibilities

• Sort, load, and deliver shipments efficiently, meeting required delivery dates (RDD) and pickup uplift requirements.
• Provide courteous, friendly service to customers and the public at all times.
• Record all shipment activities electronically via a scanner (or manually when necessary).
• Ensure safe handling, security, and integrity of shipments while in transit.
• Communicate any changes in customer needs to Dispatch/Customer Service and use initiative to resolve issues.
• Handle cash transactions related to deliveries or collections and reconcile non‑delivered shipments for the next cycle.
• Maintain the assigned vehicle in good working condition.

Required profile

• 1–3+ years of experience in delivery, logistics, transportation, or courier services.
• Valid professional driver’s license appropriate for the vehicle type (motorcycle, van, or truck).
• Strong analytical, planning, communication, and problem‑solving abilities.
• Basic knowledge of customer service and professional client interaction.

Required skills

• Scanning devices operation
• Waybill and delivery documentation handling
• Parcel handling and loading/unloading