Country Manager / Director – Shared Services (Hybrid)

About the role

The Country Manager / Director, Shared Services will lead the Manila Shared Services Center, ensuring high‑quality service delivery that supports global operations. Reporting to the Global Shared Services Leadership Team, this role drives operational excellence, stakeholder alignment, and continuous improvement.

Key responsibilities

• Lead the Manila Shared Services Center and align its activities with global business objectives.
• Partner with global and regional leaders to prioritize initiatives and drive transformation.
• Oversee day‑to‑day operations across HR, Finance, Facilities, Administration, and Employee Engagement.
• Maintain strong relationships with senior stakeholders, acting as a trusted business partner.
• Develop and mentor a high‑performing leadership team, fostering an inclusive, performance‑driven culture.
• Identify and implement process‑improvement, automation, and scalability projects.
• Ensure compliance with company policies, regulatory requirements, and operational controls.

Required profile

• Bachelor’s degree in Business, Finance, Accounting, Management or related field (MBA or postgraduate degree preferred).
• 10+ years of leadership experience in Shared Services, GBS, BPO or multinational environments.
• Minimum 5 years managing large‑scale Shared Services or GBS operations.
• Proven track record in operations management, business transformation and process improvement.
• Experience collaborating with senior global stakeholders.
• Strong leadership, communication, stakeholder management and problem‑solving abilities.

Required skills