Collections Specialist – Bridgetowne Site

About the role

WNS, part of Capgemini, is hiring a Collections Specialist for its Bridgetowne site in Quezon City. The role involves handling customer requests and providing customer support in line with process guidelines. Applicants must be willing to work onsite and on shifting schedules.

Key responsibilities

• Communicate with customers in a professional manner and provide solutions to their specific requests according to process guidelines.
• Listen attentively to customer needs and show empathy while delivering customer support.

Required profile

• At least a high school graduate; under the new K-12 curriculum, applicants should be Senior High School graduates, though those graduating under the old system are also welcome.
• At least 1 year of collections or mortgage experience.
• Good customer service skills.
• Willingness to work onsite and on shifting schedules.
• Ability to start as soon as possible.

What we offer

• Structured career path and growing team with internal progression opportunities.
• Free HMO coverage from day 1, including dependents.
• Skills training opportunities and paid leaves.
• A safe work environment.

To apply, candidates can process their application onsite at the Bridgetowne office (Mondays to Fridays, 9:00 AM to 4:00 PM) or virtually during working hours, bringing an updated CV, valid IDs and other supporting documents.