Call Center Trainer

About the role

We are looking for a motivated Trainer I to join iQor’s call‑center team. The trainer will design, deliver and continuously improve training programs that enable new hires and existing agents to provide consistent, high‑quality customer service.

Key responsibilities

• Partner with department leaders to identify training needs for new hires and current staff.
• Develop, update and maintain training materials covering product knowledge, processes, systems and call‑handling techniques.
• Conduct regular new‑hire classes and recurrent training sessions, using a variety of methods such as role‑playing, simulations, videos and group discussions.
• Collaborate with Quality Assurance to assess training gaps and refine curriculum.
• Share best practices across iQor facilities and ensure compliance with security, health, safety and quality policies.

Required profile

• Minimum of 1 year of training experience in a call‑center environment.
• High school diploma, GED or equivalent qualification.
• Strong communication skills and ability to adapt teaching style to diverse learning preferences.

Required skills

What we offer

• Competitive compensation package.
• Comprehensive, award‑winning training and development programs.
• A supportive culture that values teamwork and community involvement.