Call Center Agent – Hotel Booking (Entry Level)

About the role

We are looking for enthusiastic Call Center Agents to join our Hotel Booking account. This is an onsite, full‑time position with a fast one‑day hiring process, ideal for candidates who are new to the industry or seeking a fresh start.

Key responsibilities

• Handle inbound calls, addressing customer inquiries and concerns related to hotel bookings.
• Make outbound calls for follow‑ups, promotions, or service‑related purposes.
• Deliver exceptional customer support and resolve issues efficiently.
• Accurately document interactions and transactions in the system.
• Update and maintain customer records.
• Coordinate with internal teams to ensure timely issue resolution.
• Follow company scripts, policies, and call‑handling procedures.

Required profile

• Open to applicants with or without BPO experience.
• High School (Old Curriculum) or ALS graduates.
• Strong verbal, written, and interpersonal communication skills.
• Ability to multitask, stay organized, and manage priorities.

Required skills

What we offer

• Competitive compensation package.
• Flexible shift options (day, mid, night).
• Opportunity to work on a pioneer account.
• Incentives, signing bonuses, and additional premium benefits.