Bellman – Guest Services at City of Dreams Manila

About the role

The Bellman provides a warm, professional welcome to all guests and visitors at City of Dreams Manila, handling luggage, parcels and guest inquiries while ensuring a high level of satisfaction throughout their stay.

Key responsibilities

• Greet guests with a smile, assist with luggage loading/unloading, and deliver items to rooms promptly.
• Provide accurate information about hotel facilities, events, and local attractions using maps and information files.
• Maintain the lobby, entrance, and driveway areas to established cleanliness and order standards.
• Record all transactions in the logbook, including guest name, room number, and timestamps.
• Upsell ancillary services such as laundry, spa, transportation, and restaurant options.
• Handle guest complaints and escalations professionally, ensuring timely resolution.
• Conduct room drops, moves, and ensure luggage is delivered before guest arrival.
• Maintain the luggage storage area and ensure compliance with Forbes quality standards.

Required profile

• Polite, courteous demeanor with strong customer‑service orientation.
• Excellent communication skills and ability to convey information clearly.
• Attention to detail and ability to follow standard operating procedures.
• Physical ability to handle luggage and assist guests as needed.
• Knowledge of hotel facilities, events, and local attractions.

Required skills