Assistant Front Office Manager
Shangri-La Group · Manille
Job description
About the role
The Assistant Front Office Manager will support the Front Office Manager in delivering an exceptional guest experience at Makati Shangri‑La, a luxury hotel in Manila. This role combines leadership of the front desk team with close monitoring of guest arrivals and departures to ensure service excellence.
Key responsibilities
- Enhance overall guest experience throughout their stay.
- Supervise, coach and direct the front desk team.
- Keep all colleagues updated on hotel products, services and promotions.
- Monitor arrivals and departures from a guest‑experience perspective.
Required profile
- Pride in being a hotelier and a self‑starter.
- Friendly, helpful and trustworthy leader.
- Full understanding of room and front desk operations.
- Fluent written and spoken English and the local language.
- Relevant experience in a similar role, preferably in a luxury hotel.
- Hospitality‑related education preferred.
- Strong interpersonal skills.
Required skills
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in the Philippines.
Salaries by job title
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
Published 1 month ago
Expires 2 weeks from now
43 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
Shangri-La Group
Manille
Related job offers
-
Housekeeping Supervisor – Pre‑Opening Luxury Hotel
Mandarin Oriental Manille -
Guest Services Agent
Melco Resorts & Entertainment Manille -
Travel Consultant / Associate (Onsite – Angeles, Pampanga)
Your Travel Guide Company Manille -
Food Service Supervisor
The Laguna Creamery Inc Makati -
Technician
Grand Hyatt Région métropolitaine de Manille