AI Adoption & Transformation Expert

About the role

ING Hubs Philippines is looking for an AI Adoption & Transformation Expert (Expert Lead Transformation II) to accelerate the use of Artificial Intelligence, Copilot and automation solutions across the organization. Working closely with business stakeholders, process experts and AI developers, you will identify opportunities where AI can create value, improve productivity and enhance employee experience, and help translate business needs into actionable initiatives.

Key responsibilities

• Partner with stakeholders to identify opportunities where AI, Copilot and automation can improve productivity, quality and employee experience.
• Facilitate discussions and workshops to understand business challenges and uncover high-value use cases.
• Translate business needs into actionable initiatives and implementation roadmaps.
• Support the prioritization of AI and automation opportunities based on business value and strategic impact.
• Collaborate with AI developers, process experts and stakeholders throughout the solution lifecycle.
• Drive adoption, communication and change management activities for new technologies.
• Define and track success measures, expected benefits and value realization outcomes.
• Promote awareness, understanding and responsible use of AI technologies across the organization.
• Stay informed on emerging AI capabilities, industry trends and innovation opportunities.

Required profile

• Passionate about innovation, transformation and continuous improvement.
• Curious about how AI and emerging technologies can create business value.
• Skilled at engaging stakeholders and building partnerships across functions.
• Able to turn business challenges into practical opportunities and solutions, and comfortable navigating ambiguity.
• An effective communicator who can explain complex concepts clearly.
• A collaborative team player committed to continuous learning.