Agente de Servicio al Cliente – Investigación y Seguimiento de Paquetes

About the role

As a Delivery Information Administrator, you will be the point of contact for customers who need assistance with package investigations, damage assessments, and claim management. You will use internal tracking systems to locate proof of delivery and ensure a high‑quality service experience.

Key responsibilities

• Investigate package status, evaluate damages, and process customer claims.
• Utilize internal tools to track shipments and retrieve delivery confirmations.
• Maintain accurate records, generate reports, and archive documentation.
• Communicate claim updates and resolutions to customers via phone and email.
• Coordinate with other departments across Latin America to resolve issues.
• Make outbound calls to follow up on pending cases.

Required profile

• Fluent Spanish (oral and written); English proficiency is a plus.
• Strong customer‑service orientation with excellent telephone etiquette.
• Ability to work independently and as part of a team under pressure.
• High school diploma or equivalent.

Required skills

• Proficiency with MS Office applications.

What we offer

• Permanent position within a Fortune Global 500 organization.
• Opportunity to work in a dynamic, multicultural environment.
• Professional development and career growth pathways.