Administrative Officer – Client & Service Coordination

About the role

The Administrative Officer will serve as the central hub for client inquiries, service scheduling, and office administration. You will ensure smooth coordination between B2C clients, housekeeping staff, and internal teams while maintaining high standards of service quality and confidentiality.

Key responsibilities

• Handle client inquiries from Facebook, prepare proposals, quotations, and arrange bookings for EZY and Housemaid services.
• Create daily cleaning routes, update cleaners' schedules, and issue job orders for next‑day services.
• Conduct site checks to verify service quality and client satisfaction.
• Process payments, manage B2C receivables, and maintain a client database.
• Track inventory of housekeeping supplies, issue equipment and uniforms to new staff.
• Coordinate meetings, distribute memos, and manage company communications.
• Deliver housekeeping training, interview and orient new cleaners and housemaids.
• Handle client complaints, collaborate with marketing on promotional activities, and perform general office duties such as operating printers and maintaining supplies.

Required profile

• Strong organizational and multitasking abilities.
• Professional communication skills for client interaction and complaint handling.
• Attention to detail in scheduling, inventory management, and record keeping.
• Ability to work collaboratively with operations, marketing, and management teams.

Required skills

What we offer

• Opportunity to work in a dynamic service‑focused environment.
• Exposure to client relations, operations, and administrative processes.
• Professional development through training and cross‑functional collaboration.